Privacy Policy

Welcome to Hero Wheelchair. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Hero Wheelchair ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment information
• Order details
• Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Cookies and tracking technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer service and support
• Communicate regarding orders and inquiries
• Improve our products and services
• Personalize your shopping experience
• Send promotional emails and marketing communications
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share information with:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Marketing and analytics service providers
• Legal authorities when required by law

These third parties are authorized to use your information only as necessary to provide services on our behalf.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Support marketing and advertising activities

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from:

• Unauthorized access
• Disclosure
• Alteration
• Destruction

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. By using our website, you consent to such transfers in accordance with applicable laws.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to certain uses of your data
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Hero Wheelchair
Email: support@herowheelchair.com
Website: Hero Wheelchair